Service support

Add:No. 199 Edong Avenue Ezhou City, Hubei Province

Contact:Peter Ye

Tel:+86 711 271 8489   

Wechat / Whatsapp:                        +86 138 8633 5278



Postcode: 436000

The current position:HOME >> Service

1We want to buy Diamond Tools from your factory, how can I know the quality?

Very pleased to have the opportunity to offer you helpsuggestion and  the most suitable products, St. Bairui diamond tools is specialized in making diamond tools for more than 10 years, with strict quality control systemadvanced production technology and strong R&D capability, we can offer our customers the best quality and service with the most competitive prices. if you are still not sure about our products, I suggest you to have a trial order at first, you can tell us the materials and machines you are working with, also other parameters you have about the working conditions. Then we can offer the suitable products according to your information. After your test, you will know much more about St. Bairui diamond tools and have much more confidence about our products.

2 :We are selling big quantity of saw blade in our country with our brand name only. Can we laser our logo on the blade?

OEM and ODM are both available. 

3: Can you offer FREE Samples?

In order to be responsible for both parties, We don’t offer free samples, if you want to try the products please buy. the customers will cherish what they got if paying by money. The quantity of samples is small, but the cost is much higher than bulk production. 

4:  What about the minimum quantity?

We can produce matrix ourselves, normally any quantity order is available.  

5:  How can I get the best suitable diamond blades?

Pls offer us the details about your stone typethe cutting machine parameters and other relevant information etc. such as:

1. Diamond Disc/Blade for sawing, slicing, splitting or any other applications

2. Stone Hardness, Abrasiveness and Grit Size, pictures or samples if possible

3. Machine used for Diamond Blades/Discs, Bridge Saw, Table Saw, Brick Saw, etc

4. Machine Main Motor, Spindle RPM, Feeding Speed and Cutting Depth.                                                   5.Thickness for Steel Core (blade without diamond segment) for suitable segment size                                             6. General request for Blade Life /Cutting Square Meters per blade; 

Then we will offer you the most suitable products according the above information. 

6 :  What we should do if your products can not run well

Firstly, please kindly check your installation, the working machines, and the working conditions, whether all these are in a normal situation       

Secondly, please check out whether the co-operation is in the right way. If it is still not working, the reason is mainly in the products. In this case, please find out the reason according to your experience and run it again. or take it off from the machine, and use other tools to have a try.

If still can not solve the problem, please take is off from your machine, and then give us detailed report. Our technician team will analyze the reason and to find out the solution for you.

If it's our problem and not possible to solve, we will give replacement. 

7:  What are your payment terms?

Usually, the payment should be 100% T/T before we start making samples. for bulk production, the payment should be 30% T/T before we start production and 70% T/T before shipment. But we also can consider other payment terms such as L/C to support our clients. This can be discussed.

8:  What about the delivery time after payment?

Normally,  we can arrange delivery for samples within 7-10 days and 15-30 days for bulk production after payment. But for some special orders or nonstandard specifications, it will take much longer time for us to send the goods to you. In some special cases, it also influences the delivery because of force majeure reasons such as bad weathers etc. but we will inform you about the delivery time in time.

9: Other questions

If you have any other questions, pls feel free to contact us by email or phone etc at any time, we will make prompt reply!

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